Indian ride-hailing giant Ola adds tipping option to its app globally – TechCrunch

You can now tip your Ola driver. The Indian ride-hailing large stated on Tuesday that it has rolled out this function to its customers in India, Australia, New Zealand, and the United Kingdom — all of the nations the place it presently operates.

Ola stated riders in every market will see a spread of denominations they will decide as the quantity they want to tip digitally. It plans to permit riders to pay a customized quantity of their selection in just a few weeks, a spokesperson instructed TechCrunch.

All of Ola’s 2.5 million driver companions globally — from those that function two-wheelers to 4 — can obtain ideas, the nine-year-old ride-hailing large stated.

The addition of this function comes as Ola appears to broaden its efforts to assist its driver companions who’ve been financially hit in latest weeks after New Delhi and several other different governments throughout the globe enforced a lockdown to contain the spread of the coronavirus.

Uber first introduced the tipping feature in some states in the U.S. in 2017 and has since expanded to it many extra states and nations. It rolled out tipping function to its customers in India early this yr.

Driver companions on each the platforms have lengthy expressed the necessity for a tipping function after each the businesses step by step lowered the incentives that they had provided within the early years.

“Since the beginning of the pandemic, our driver-partners have worked tirelessly to enable essential travel for all those in need, despite facing their own challenges. As services resume, they continue to personally invest in ensuring the safety of their customers and deliver a comfortable ride experience,” stated Anand Subramanian, a spokesperson at Ola.

“Linking rewards to higher-quality services, we invite our customers to join us in sharing our appreciation and supporting them during these trying times. Not only will the new functionality provide an opportunity for drivers to increase their earnings but will also showcase how a small gesture of solidarity and support from customers will drive our driver-partner community to go a long way,” he stated.

In latest months, Ola has introduced a spread of aid packages together with exempting lease rental to help its driver companions. It has additionally committed to provide driver partners with just a few hundred {dollars} in the event that they or their relations take a look at constructive for Covid-19. Uber has but to supply any vital assist to its driver companions in India.

Like their driver companions, each Ola and Uber have been hit with the worldwide pandemic as properly. Ola stated final month it was cutting 1,400 jobs, or 35% of its workforce in India. Days later, Uber stated it was eliminating 600 jobs, or 25% of its local workforce, within the nation. India is a key abroad marketplace for Uber.


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